Frequently Asked Questions

When will my order ship?

Orders are processed within 1–3 business days. Once shipped, delivery times vary based on location and shipping method. You’ll receive a tracking number as soon as your order is on the way. 

Do you offer returns or refunds?

Yes! We accept returns within 14 days of delivery for eligible items. Products must be unused and in original packaging. Please visit our Return Policy page for full details.

Do you ship internationally?

Yes, we offer international shipping. Shipping times and rates vary depending on your location and will be calculated at checkout.

I entered the wrong address — what should I do?

Please contact us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to update the address.

How can I contact customer support?

You can reach us anytime through our Help & Questions form or by emailing:
📧 tvv.info1@gmail.com

If you don’t see your question answered here, feel free to reach out — we’re always happy to help. 

With Love, TheValentineVault