Return & Refund Policy
At The Valentine Vault, we want you to love every purchase. If something isn’t quite right, we’re here to help.
Returns
We accept returns within 14 days of delivery for eligible items.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition you received it
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The item must be in its original packaging
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Proof of purchase (order number or receipt) is required
Non-returnable items include:
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Used or damaged items not caused by us
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Personalized or custom-made products
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Clearance or final sale items
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Gift cards
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the item and packaging
We will gladly offer a replacement or full refund at no additional cost.
Refunds
Once your return is received and inspected:
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You will be notified of approval or rejection
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Approved refunds will be processed to your original payment method
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Refunds may take 5–10 business days to appear, depending on your bank or payment provider
How to Start a Return
To initiate a return, please contact us at:
📧 tvv.info1@gmail.com
Include your order number and reason for return.
Contact Us
If you have any questions about returns or refunds, reach out to us at:
📧 tvv.info1@gmail.com